How much is shipping and handling?
Shipping and handling is based on your location. If your order total is over $75, shipping is free! You can choose the speed of shipping and price that works best for you.
Where are my products shipped from?
We ship all our products right from our warehouse in the US.
How long does it take to receive my order?
While we frequently beat this mark, we ask that you give us 5-10 days for your product to ship. We are a print on demand company and custom print your order when we receive it. We take special care in packaging so it arrives perfectly. We are a small team so we are working to get your order out as fast as we possibly can.
How is my order shipped?
We ship via UPS or USPS, and email you a tracking number once your order has been fulfilled. While shipping times vary, typically packages are delivered within 4 - 5 business days after you receive the tracking number.
See the description on the product page for all information related to the weight, size, fit, or material of each product.
Can I exchange an item?
YES! Hassle-free returns! Simply email us at melissa@builditandburnit with your name, order #, and reason for exchanging.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 30 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
Do you offer refunds?
ABSOLUTELY! If you don't love your Build it and Burn it item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
What Address do I send Returns to?
Please send you returns to:
Build it and Burn It
1224 N.E. Walnut St #147
Roseburg, OR 97471
How can I contact you?
If you have any further questions or inquiries, you can reach us at firstname.lastname@example.org or call us at (540) 987-6442